A pharmacy that always has time for you
Private consultations, same-day prescription handling, proactive refills, and pharmacists who are ready to follow up. That’s the Progressive Pharmacy standard.
What happens behind the counter
It’s easy to send over a prescription and assume the hard part is done. Behind the scenes, our work is just getting started. To ensure you get the best possible care, we follow a strict safety protocol for each medication we fill:
- Verify the prescription is accurate and for the right patient
- Review your full medication profile, not just the new prescription
- Check for interactions or complications, especially if you see multiple doctors
- Call your physician directly when something needs clarification
- Handle insurance claims and any coverage issues
- Fill, count, and label your prescription, checked for accuracy
- Notify you by text when it’s ready, so you don’t have to wait at the counter
- Counsel you on the medication: how to take it and what to watch for
- Follow up with you afterwards to see how everything is going
Being able to maintain this level of depth doesn’t happen by accident. It is how we have built our team on purpose.
A different kind of pharmacy experience
A single pharmacist managing phone calls, walk-ins, counselling, and prescription fills at the same time just cannot give anyone their full attention.
That is why we staff more pharmacists than we need to: it is critical to us that you never feel rushed or overlooked. The feedback we hear from our patients is consistent: they have never had this kind of service. We can spend the time with you that you need, without the stress of being pulled in six directions at once.
I immediately asked him to move my profile over from another large pharmacy chain. Each med came with his detailed explanation on the why and how to info personally. Refreshing not to be treated like customer ‘xyz’.
Recently switched from Shoppers and very happy I did. Vastly better customer experience, with responsive, caring and effective customer service. I should have left Shoppers years ago.
Comprehensive pharmacy services for you and your family
New prescriptions
Send your new prescription through the website, our app, via your doctor, or in person to get your fulfillment started without the wait.
Proactive refills
Request refills online, by phone, or through the Remedy’sRx app. We will notify you when your medication is ready, so you are never waiting at the counter.
Prescription transfers
Switching to Progressive Pharmacy is seamless. Give us a call or send a request through the website, our app, and we will handle the communication with your current pharmacy to move your profile over.
Reliable delivery
We deliver prescriptions within Burlington and surrounding areas. For patients outside our delivery zone, we reliably ship across Ontario and even Canada-wide in some cases.
Medication management
Managing multiple prescriptions shouldn’t be a source of stress. Organize your medications into individual packs by day and time, eliminating confusion and missed doses at no extra cost for eligible patients.
Home medication reviews
If coming into the pharmacy is difficult, we can visit you. Our pharmacists provide full, in-home medication reviews at no cost to eligible patients to ensure your treatment is safe and effective.
Manage your prescriptions from your phone
The Remedy’sRx mobile app gives you secure, 24/7 access to your medication profile and many other benefits, including:
- View your complete prescription history
- Request refills without calling in
- Upload new prescriptions by photo
- Manage profiles for family members
Once you download the app, we’ll help you activate your account – Call us at 289-245-1616. This one-time “handshake” allows our pharmacists to manually verify your profile and sync your data securely. It takes just a few minutes, but it ensures your digital record is 100% accurate before you start.
Making the switch Is simple
Start the conversation
Call us, use the app, or bring in your current medication. That’s the only “work” you have to do.
We handle the paperwork
Our team contacts your old pharmacy and handles the transfer of your prescription(s) history.
Receive your prescriptions
Upon receiving a prescription transfer, we perform a clinical review, dispense any required medications, and retain the remaining prescriptions on file for convenient future refills.
Experience the Progressive Pharmacy difference for yourself
We are at the corner of Guelph Line and Prospect Street by The Burlington Centre, staffed to give you the time and care you need. If you’re looking for a pharmacy that acts as a true partner in your care, we’re ready when you are.
Download the app
To manage your prescriptions, please download the app. After creating an account, you will be able to effortlessly refill prescriptions and manage your profile.
Note: First-time users – Make sure to call the pharmacy to activate your profile so that you have full access to all features.
Common questions, straightforward answers
Does Progressive Pharmacy deliver prescriptions?
Yes. We offer fast delivery within Burlington, across the GTA and ship across Ontario, even Canada-wide in some cases. We also have long-standing patients who have moved out of the area and continue to use us for prescriptions and specialty compounded medications.
What is compliance blister packaging?
Compliance packaging organizes your medications into individual sealed packs by day and time. It is particularly helpful for patients managing multiple prescriptions. Ask your pharmacist whether it is suitable for your situation. There is no extra cost for eligible patients.
Will my insurance be accepted?
Can I request a refill without coming in?
Yes. Refills can be requested through the Remedy’sRx app, by phone, or online through our website. We will text you when your prescription is ready.
